Help · Support

Need a hand?
A real person answers.

We're happy to help with purchases, receipts, refunds, and any question about how we handle your information.

▍ At a glance
Supportsupport@getmerchantline.com
Privacyprivacy@getmerchantline.com
Response2 business days

Merchant Line is the point-of-sale app used by Merchant Line LLC staff and authorized vendors at our outdoor entertainment venues across Texas (events marketed under the Aura Creative World brand). We're happy to help with purchases, receipts, refunds, and any question about how we handle your information.

SP / 01

Contact us.

General & transaction
Receipts, refunds, order questions.
support@getmerchantline.com
Privacy requests
Access, correction, deletion.
privacy@getmerchantline.com Use the subject line “Privacy Request.”
Refund requests
Speak to an attendant on site, or email us.
events@getmerchantline.com
SP / 02

Response time.

We aim to respond to all support email within two business days. Privacy rights requests are answered within 45 days as described in our Privacy Policy.